A project manager is part of a global project team and is in charge of managing the scope defined by their country. There is a clear division regarding which pieces of the scope should be treated by g

Before escalating or rejecting requests, the project manager must understand the practical implications on their team. Assessing the team's capacity provides objective data to determine if the requests can be accommodated or if further action like negotiation or escalation is required, ensuring decisions are data-driven.

While evaluating the cause is important for long-term resolution, it does not address the immediate concern of managing incoming workload requests without first understanding the team's ability to absorb them.

Escalation to the project sponsor should generally be a later step, taken after the project manager has gathered information and attempted to resolve the issue at their level.

Rejecting the workload outright without understanding the current capacity or the rationale behind the global team's requests can be premature and may lead to unnecessary conflict.