PMP · Question #879
A project manager is managing a hybrid project. A stakeholder has directly contacted a team member and has requested a change. Due to the request, the team member was distracted from their work, which
The correct answer is C. Inform the stakeholder that the correct procedure for new requirements is to provide it directly to. When a stakeholder bypasses the formal change process and directly contacts a team member, the team member should redirect the stakeholder to the appropriate channel, such as the Product Owner or Project Manager, for change requests. This maintains project governance and protects
Question
Options
- AInform the scrum master so that the change can be discussed directly with the stakeholder.
- BInform the scrum master regarding the stakeholder's request for a change and the impact this has
- CInform the stakeholder that the correct procedure for new requirements is to provide it directly to
- DInform the stakeholder that the correct procedure for new requirements is to provide it directly to
How the community answered
(41 responses)- A7% (3)
- B17% (7)
- C71% (29)
- D5% (2)
Why each option
When a stakeholder bypasses the formal change process and directly contacts a team member, the team member should redirect the stakeholder to the appropriate channel, such as the Product Owner or Project Manager, for change requests. This maintains project governance and protects the team from direct distractions.
While informing the scrum master is good, the *first* step for the team member should be to redirect the stakeholder to the correct channel, as the immediate interaction caused the distraction.
Inform the scrum master regarding the stakeholder's request for a change and the impact this has is a good secondary step, but the initial response to the stakeholder should redirect them to the proper channel.
In both agile and hybrid project environments, direct stakeholder requests to team members bypass the established change control process and can disrupt the team's focus. The team member should politely but firmly inform the stakeholder about the correct procedure, which typically involves submitting change requests or new requirements to the Product Owner (in agile) or Project Manager (in traditional/hybrid) for proper evaluation, prioritization, and formal inclusion in the backlog. This ensures project governance and protects the team's ability to focus on committed work.
This choice is identical to C, which is the correct action. (Assuming a typo in the provided choices and C is the intended correct response).
Concept tested: Stakeholder communication and change management in hybrid projects
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