During the project quality control process, the project manager realizes that the quality management plan does not include how the final user will perceive the benefits of the new product compared wit

While the product manager defines the product and its benefits, the *quality manager* is responsible for defining *how* those benefits are measured and tested from a quality perspective within the quality management plan.

Asking the quality manager to include the final user tests in the quality management plan is the correct first step because the quality manager is directly responsible for planning, executing, and overseeing quality activities, including defining testing methodologies. User perception of benefits is a critical aspect of product quality, and addressing this gap through the quality manager ensures that the plan accurately reflects the necessary quality checks for user acceptance.

Letting the product go to market without proactively testing user perception is a reactive approach that risks poor customer satisfaction and negative market reception, which could have significant business consequences.

Submitting a change request might be a later step if the quality manager needs formal approval for significant modifications or resources, but the *first* action is to communicate the identified gap to the responsible party for quality.