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PMP · Question #761

A system migration project is in its closing stage. The project manager is being pressured to close the project. The project manager communicated to all stakeholders; however, the last department to…

The correct answer is C. Close out the project and tell the manager to open a service desk ticket. In the project closing stage, if a department claims non-receipt of migration notification, the project manager should ensure all project-related activities are completed and direct any remaining operational issues to the appropriate support channel, such as a service desk.

Submitted by chen.hong· Apr 18, 2026Process

Question

A system migration project is in its closing stage. The project manager is being pressured to close the project. The project manager communicated to all stakeholders; however, the last department to migrate indicated that they have not received the notification. What should the project manager do?

Options

  • AReport the issue during the next status meeting at the end of the week
  • BEscalate the issue to the project sponsor and upper management
  • CClose out the project and tell the manager to open a service desk ticket
  • DLog the issue and assign it to the project team member(s)

How the community answered

(35 responses)
  • A
    3% (1)
  • B
    3% (1)
  • C
    86% (30)
  • D
    9% (3)

Why each option

In the project closing stage, if a department claims non-receipt of migration notification, the project manager should ensure all project-related activities are completed and direct any remaining operational issues to the appropriate support channel, such as a service desk.

AReport the issue during the next status meeting at the end of the week

Waiting until the next status meeting would delay resolution of an operational issue and may not be appropriate for a project in its closing stage.

BEscalate the issue to the project sponsor and upper management

Escalating to the project sponsor and upper management is generally for significant project impediments or strategic issues, not for a communication oversight at the operational level during project closure.

CClose out the project and tell the manager to open a service desk ticketCorrect

In the closing stage of a project, the project manager's primary focus is formal project closure, including transferring deliverables and outstanding issues to operational support. If a department claims they didn't receive notification, and the project manager has already communicated to all stakeholders, this indicates an operational issue post-migration, which should be handled through a service desk ticket rather than delaying project closure.

DLog the issue and assign it to the project team member(s)

Logging the issue and assigning it to a project team member would prolong the project and blur the lines between project and operational responsibilities, especially if the migration is already complete for that department.

Concept tested: Project closure and transition to operations

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

Topics

#Project Closure#Project vs Operations#Stakeholder Communication#Issue Management

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