PMP Question #761: Real Exam Question with Answer & Explanation

Question

A system migration project is in its closing stage. The project manager is being pressured to close the project. The project manager communicated to all stakeholders; however, the last department to migrate indicated that they have not received the notification. What should the project manager do?

Options

• AReport the issue during the next status meeting at the end of the week
• BEscalate the issue to the project sponsor and upper management
• CClose out the project and tell the manager to open a service desk ticket
• DLog the issue and assign it to the project team member(s)

Explanation

In the project closing stage, if a department claims non-receipt of migration notification, the project manager should ensure all project-related activities are completed and direct any remaining operational issues to the appropriate support channel, such as a service desk.

Common mistakes.

• A. Waiting until the next status meeting would delay resolution of an operational issue and may not be appropriate for a project in its closing stage.
• B. Escalating to the project sponsor and upper management is generally for significant project impediments or strategic issues, not for a communication oversight at the operational level during project closure.
• D. Logging the issue and assigning it to a project team member would prolong the project and blur the lines between project and operational responsibilities, especially if the migration is already complete for that department.

Concept tested. Project closure and transition to operations

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

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