PMP Question #726: Real Exam Question with Answer & Explanation

Question

An agile team has released the second version of its product, but the feedback is that the software has many bugs that compromise the user experience. What should the project manager do?

Options

• AHire an external consultancy firm to focus on testing and quality control to avoid the issue in the
• BPropose an internal program that offers incentives for the team members who find and fix bugs
• CClosely evaluate the skill set of the team, looking for technical gaps that need to be filed in order
• DFacilitate the next retrospective meeting, focusing the team on analyzing root causes and

Explanation

When an agile product version has numerous bugs compromising user experience, the project manager should facilitate the next retrospective meeting. This meeting should focus on root cause analysis and collaborative problem-solving to improve product quality.

Common mistakes.

• A. Hiring an external firm might address the symptoms but bypasses the opportunity for the team to learn and improve its internal quality processes and self-organization.
• B. Offering incentives for finding and fixing bugs addresses the outcome but doesn't necessarily tackle the underlying reasons bugs are introduced or missed in the first place.
• C. While evaluating skill sets might be part of a broader improvement plan, it's not the immediate and primary agile response to systemic quality issues; a retrospective empowers the team to self-diagnose first.

Concept tested. Agile retrospectives for continuous improvement

Reference. https://www.pmi.org/agile/agile-guide/agile-retrospective-guide

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