PMP · Question #707
A team is delivering features to a customer at every iteration. After completing each iteration, the customer is invited for a review. However, the customer is frequently not available and the…
The correct answer is B. Plan ahead and define the best way to review the deliverables with the customer. The PM should proactively plan and agree on a structured review process that accommodates the customer's schedule before issues occur, not reactively manage delays. Planning ahead (B) could mean scheduling reviews further in advance, using asynchronous review methods, or…
Question
A team is delivering features to a customer at every iteration. After completing each iteration, the customer is invited for a review. However, the customer is frequently not available and the review is often delayed, which results in increased rework for the team. What should the project manager do?
Options
- AInclude the customer in daily project activities to gain the required guidance
- BPlan ahead and define the best way to review the deliverables with the customer
- CRequest the customer to clarify all requirements at the start of each iteration
- DAsk the customer to review the deliverables in each iteration based on their availability
How the community answered
(33 responses)- A6% (2)
- B82% (27)
- C9% (3)
- D3% (1)
Explanation
The PM should proactively plan and agree on a structured review process that accommodates the customer's schedule before issues occur, not reactively manage delays. Planning ahead (B) could mean scheduling reviews further in advance, using asynchronous review methods, or setting expectations about review windows. Including the customer in daily activities (A) is intrusive and unrealistic. Clarifying all requirements upfront (C) conflicts with the iterative nature of agile. Allowing reviews based purely on availability (D) accepts the recurring problem rather than solving it.
Topics
Community Discussion
6
Orla P.May 30, 2026B is correct. The PM needs to nail down the review logistics upfront with the customer, whether that means a specific time slot or an asynchronous review method, so the team gets timely feedback and stops eating rework costs.
Yuki V.May 15, 2026B is correct. I picked B on my exam last week and the logic is pretty straightforward. D is tempting because it sounds flexible and agile-friendly, but basically just describes the current problem that is already causing rework. The pm needs to proactively plan the review approach with the customer upfront, which is the planning process group in action. My memory hook for this was PLAN the REVIEW, dont just REACT to the AVAILABILITY.
Wei W.May 16, 2026Good hook but I would frame it as the team collaboratively deciding how to gather feedback rather than the PM planning it, since self-organizing teams own their inspection and adaptation approach.
Wei W.Jun 16, 2026A is the agile move: bring the customer into daily activities, stop waiting on delayed reviews.
Orla P.Jun 16, 2026B is the right call here. A sounds collaborative but the question is asking about managing delayed reviews, and B addresses that directly by decoupling the review from the customer's availability so the team can keep moving.
Ingrid P.Jun 4, 2026B. D is tempting since it sounds agile, but availability is the problem, not the review format.