PMP Question #664: Real Exam Question with Answer & Explanation

Question

During the execution of a project, a key stakeholder complains to the project manager about recent communications. The key stakeholder explains that the relevant information from the project team was incomplete and late. As a result, the key stakeholder is beginning to disengage from the project. What should the project manager do?

Options

• AExplain to the key stakeholder the way in which the project team communicates information.
• BUpdate the communications management plan to fulfill the key stakeholder's expectations about
• CSend relevant information to all key stakeholders simultaneously to ensure consistent
• DAsk the project sponsor to hold a meeting with the key stakeholder to ensure that the stakeholder

Explanation

To re-engage a disengaged stakeholder due to communication issues, the project manager should update the communications management plan to meet their specific needs.

Common mistakes.

• A. Simply explaining the existing communication method without addressing the stakeholder's concerns will likely worsen their disengagement, as it doesn't solve the problem of incomplete and late information.
• C. While consistent communication is good, simply sending all information to all stakeholders simultaneously might lead to information overload for some and doesn't directly address the 'incomplete and late' issues for the specific stakeholder.
• D. Involving the project sponsor is an escalation and should not be the first step; the project manager should attempt to resolve communication issues directly and proactively by adjusting the plan.

Concept tested. Stakeholder communication management

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

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