PMP Question #585: Real Exam Question with Answer & Explanation

Question

A distributed project team has communication issues because of their collaboration tools. The team feels that efficiency could be improved by changing the collaboration platform. What should the project manager do?

Options

• AImplement the communication tools used by other project teams.
• BEscalate the issue to the sponsor and ask them to decide.
• CInform the project team to continue using the current tools.
• DDiscuss this with the project team and select the appropriate tools.

Explanation

When a distributed team faces collaboration tool issues impacting efficiency, the project manager should involve the team in discussing and selecting new, appropriate tools.

Common mistakes.

• A. Implementing tools from other teams without team input may not address the specific needs and issues of this particular distributed team.
• B. Escalating to the sponsor for a decision bypasses the team's ability to self-organize and make operational choices, which can be disempowering and inefficient.
• C. Forcing the team to continue using inefficient tools ignores their feedback, will likely lead to continued frustration, and will hinder project efficiency.

Concept tested. Team empowerment in tool selection

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