PMP · Question #524
A client mentioned that in the past 2 months, they have not been invoiced for completed work. The client has communicated that they will release the funds for other activities it the invoices are not
The correct answer is C. Review the previous billing information and prepare a corrective action plan. The client has not received invoices for completed work and threatens to reallocate funds, indicating a critical lapse in billing operations. The project manager must investigate the root cause of the billing failure and develop a plan to prevent recurrence.
Question
A client mentioned that in the past 2 months, they have not been invoiced for completed work. The client has communicated that they will release the funds for other activities it the invoices are not sent. What should the project manager do next?
Options
- AWork with the client and agree on a schedule to provide them with the invoices
- BReach out to the billing team and instruct them to issue the invoices immediately
- CReview the previous billing information and prepare a corrective action plan
- DCommunicate and inform the client to go ahead and release the funds
How the community answered
(17 responses)- B6% (1)
- C82% (14)
- D12% (2)
Why each option
The client has not received invoices for completed work and threatens to reallocate funds, indicating a critical lapse in billing operations. The project manager must investigate the root cause of the billing failure and develop a plan to prevent recurrence.
Agreeing on a schedule without understanding the cause of the delay might lead to further issues if the underlying problem persists, making it an incomplete solution.
Instructing the billing team to issue invoices immediately addresses the symptom but not the root cause, risking recurrence of the issue in the future.
Before taking immediate action on invoices or agreeing to new schedules, the project manager must investigate the underlying reason for the billing failure by reviewing previous billing information. This allows for the identification of systemic issues and the creation of a corrective action plan to fix the problem, ensuring timely future invoicing and addressing both the immediate concern and its root cause.
Informing the client to release funds without addressing the missing invoices is irresponsible and would result in non-payment for completed work.
Concept tested: Project billing issue resolution and corrective action
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