PMP Question #483: Real Exam Question with Answer & Explanation

Question

A project manager for a large multiyear industrial project has a project with diversified stakeholders from various geographical areas. Recently, the project manager encountered an issue with stakeholder engagement. Which two tools should the project manager use to determine the underlying reason for why engagement is not having the planned effect? (Choose two.)

Options

• AFive whys
• BCommunications management plan
• CIshikawa diagrams
• DIssue log
• EOpen-space meetings

Explanation

To determine the root causes of ineffective stakeholder engagement, the project manager should employ specific analytical tools designed for cause-and-effect investigation.

Common mistakes.

• B. A communications management plan outlines how communication will occur, but it is not a diagnostic tool for determining the underlying reasons for communication or engagement failures.
• D. An issue log simply records issues that have occurred; it does not inherently provide a methodology or tool for analyzing the root causes of those issues.
• E. Open-space meetings are a format for self-organizing discussions, not a specific tool for root cause analysis of engagement problems.

Concept tested. Root cause analysis techniques

Reference. https://www.pmi.org/learning/library/root-cause-analysis-project-management-6537

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