PMP Question #471: Real Exam Question with Answer & Explanation

Question

A project team is engaging a development team in another country to develop software. During progress reviews, the project manager identified completion date delays due to rework because there were different interpretations of the client's needs. What should the project manager do?

Options

• ASet up a meeting with key stakeholders to clarify requirements
• BEscalate to the project steering committee and request additional time
• CTravel to the development team's office to push the schedule
• DCreate prototypes with the development team to confirm requirements

Explanation

To resolve repeated rework due to misinterpretation of client needs with a remote development team, the project manager should initiate creating prototypes with the team. Prototypes provide tangible visual representations, directly clarifying requirements and ensuring a shared understanding before further development.

Common mistakes.

• A. While clarifying requirements with stakeholders is important, simply having another meeting without a concrete artifact like a prototype might lead to further misinterpretations, especially across cultural or geographical divides.
• B. Escalating for more time without first addressing the root cause (misinterpretation) is a reactive measure that doesn't solve the underlying problem and might lead to future delays.
• C. Traveling to push the schedule is a managerial directive that doesn't address the core issue of misinterpretation and could harm team morale without improving understanding.

Concept tested. Requirements clarification, remote team communication, prototyping

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

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