PMP · Question #348
The change control board (CCB) rejects a change request submitted by a subject matter expert (SME). The SME refuses to accept this rejection and does not want to continue the project without the chang
The correct answer is B. Assessed the change's overall impact to the project before submission. A subject matter expert (SME) refuses to accept a change request rejection by the Change Control Board (CCB), threatening project continuation. The project manager needed to better prepare for the change process.
Question
Options
- ARequested that the sponsor approved the change request first
- BAssessed the change's overall impact to the project before submission
- CEnsured that the change request was aligned with the project scope
- DSubmitted the change request directly to the CCB
How the community answered
(39 responses)- A5% (2)
- B74% (29)
- C13% (5)
- D8% (3)
Why each option
A subject matter expert (SME) refuses to accept a change request rejection by the Change Control Board (CCB), threatening project continuation. The project manager needed to better prepare for the change process.
Sponsor approval might be required for major changes or after CCB review, but it's not a universal prerequisite for *all* change requests before CCB submission, nor would it prevent an SME's refusal if the change is rejected.
Before submitting a change request to the CCB, a project manager should thoroughly assess its overall impact on the project, including scope, schedule, cost, quality, and risks. This comprehensive impact analysis helps to present a well-justified request and manage stakeholder expectations regarding its potential approval or rejection, thereby avoiding refusal to cooperate.
While alignment with project scope is important, a change request by its nature often proposes scope modifications; the critical preventative step is understanding the *impact* of that modification, not just current alignment.
Submitting the change request directly to the CCB is a procedural step, not an action that prevents stakeholder dissatisfaction or refusal if the request is denied without prior impact assessment and expectation management.
Concept tested: Change control process and impact analysis
Topics
Community Discussion
5B is correct. If the PM had done a full impact assessment before the request went to the CCB, the SME would have understood the cost and schedule tradeoffs up front instead of digging in after the fact.
B is your winner, and remember IMPACT, Impact Means Proposal Analyzed before CCB Table, because you always assess overall impact before the CCB ever sees the request. Saw this exact SME tantrum scenario on my exam last spring and picked B since the PM skipped the homework step, the CCB rejected it, and the SME went rogue.
I first leaned toward C, thinking alignment with scope was the issue. But the real problem is the SME refusing to accept the rejection, which points back to B because if the PM had done a thorough impact assessment first and walked the SME through the tradeoffs, the SME would have understood why the CCB said no instead of digging in.
Leaned C but the SME refused the outcome, not the scope alignment, so B.
B is right but Anjali almost talked herself out of it, the SME rejecting the outcome is exactly why its B and not C.