PMP Question #195: Real Exam Question with Answer & Explanation

Question

A project manager is working on a financial system implementation project for a government company. One of the key stakeholders, who uses predictive approaches, does not like virtual tools such as chats, task trackers, and so forth. They prefer email, telephone calls, and face-to- face meetings. How should the project manager approach this situation?

Options

• AUse regular screen-sharing sessions to show the progress to the stakeholder.
• BAlign and agree with the stakeholder on the communication approach.
• CAsk the manager to use virtual communication tools and online dashboards.
• DCreate a digital dashboard to meet the manager's information needs.

Explanation

When a key stakeholder has specific communication preferences that differ from the project team's, the project manager should proactively align and agree upon a mutually acceptable communication approach.

Common mistakes.

• A. While screen-sharing sessions can be useful, this choice assumes the stakeholder is open to some virtual tools, which contradicts their stated preference against them, and it doesn't represent a collaborative agreement on the overall approach.
• C. Forcing a key stakeholder to use tools they dislike can lead to disengagement and resistance, negatively impacting project communication and stakeholder relationships.
• D. Creating a digital dashboard, while potentially useful, might not be the preferred method for this stakeholder and does not represent a collaborative agreement on the communication strategy, potentially leading to unused tools and unmet expectations.

Concept tested. Stakeholder communication management

Reference. https://www.pmi.org/learning/library/managing-stakeholder-expectations-6379

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