PMP Question #175: Real Exam Question with Answer & Explanation

Question

Options

• AAssemble the project team via conference call to tell them that disciplinary action will be taken if
• BDiscuss the process used to create the noncompliant deliverables with the project team to see if
• CSchedule time with the project sponsor to inform them that the project schedule is slipping due to
• DMeet with the project team to explain that noncompliant deliverables must be reworked and

Explanation

When deliverables consistently fail to meet requirements, the project manager should first discuss the underlying processes with the team to identify and address the root cause of non-compliance.

Common mistakes.

• A. Threatening disciplinary action is a demotivating and counterproductive approach that does not address the underlying systemic or process issues causing the noncompliance.
• C. Informing the sponsor about schedule slips is an outcome of the problem, not a solution to prevent future noncompliant deliverables; the PM should first try to understand and rectify the cause.
• D. While rework is necessary, simply stating that deliverables must be reworked does not address why they are noncompliant or prevent future occurrences, which is the project manager's primary responsibility.

Concept tested. Root cause analysis for quality issues

Reference. https://docs.microsoft.com/en-us/azure/devops/boards/get-started/root-cause-analysis

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