PMP Question #1408: Real Exam Question with Answer & Explanation

Question

A project manager has been assigned as the servant leader for an ongoing project that historically has presented unexpected problems. The main stakeholder is hesitant to continue with the rest of the sprints even though there are no open issues or indications of risks at this stage. What should the project manager do to address this problem?

Options

• ACreate a new risk entry to identify the stakeholder as a detractor
• BIncrease the management reserves to convert the known-unknowns
• CIncrease the contingency reserves to cover unknown-unknowns
• DImplement short cycles for inspection and provide feedback

Explanation

To address stakeholder hesitancy due to a history of unexpected problems in an ongoing agile project, the project manager should implement short cycles for inspection and feedback, fostering transparency and building trust through frequent demonstrations of progress and adaptation.

Common mistakes.

• A. Labeling a stakeholder as a 'detractor' in a risk entry is an adversarial approach that damages stakeholder relationships and does not address the underlying concern about project predictability and trust.
• B. Increasing management reserves (for known-unknowns or management-controlled contingencies) is a financial strategy for risk response, not a direct approach to address stakeholder hesitancy and build trust through transparency and feedback.
• C. Increasing contingency reserves (for unknown-unknowns or project team-controlled contingencies) is a financial strategy for dealing with unforeseen events, but it doesn't directly address the stakeholder's hesitancy or build confidence in project execution.

Concept tested. Agile stakeholder engagement and trust building

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/agile-practice-guide

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