PMP Question #1353: Real Exam Question with Answer & Explanation

Question

A project manager finds that there are knowledge gaps in the project team relating to the core competencies required to deliver the desired results. What should the project manager do to achieve the desired results?

Options

• APlan to hire more experienced team members and lay off a few of the existing team members.
• BCommunicate the situation to the customer and inform them about potential delays in delivery.
• CReport the situation back to upper management and request to have the scope changed.
• DCommunicate the situation to the team and plan for the necessary training and coaching

Explanation

When a project manager identifies knowledge gaps in the team regarding core competencies, the appropriate action is to communicate with the team and plan for necessary training and coaching.

Common mistakes.

• A. Hiring new team members and laying off existing ones should be a last resort, as it impacts team morale and project continuity, and doesn't prioritize developing current talent.
• B. Communicating potential delays to the customer is a consequence, not a solution to the knowledge gap itself, and should only happen if remediation efforts fail.
• C. Requesting a scope change due to internal team skill gaps avoids addressing the root cause and could impact project value or objectives.

Concept tested. Project team development and skill gap resolution

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