PMP Question #1342: Real Exam Question with Answer & Explanation

Question

A project manager finds an unexpected issue halfway through a customer's project. After analysis, the project team determines that the issue will affect the timeline unless more resources are allocated to the project. What should the project manager do?

Options

• AAbsorb the additional cost for the additional resources internally so that the project completes
• BMeet with the project team to discuss internally whether they think cost is more important to the
• CAdjust the timeline since, in the past, the customer would not pay any additional costs, then
• DInform the customer of the issue and discuss the options so that they are able to make a decision

Explanation

When an unexpected issue impacts the project timeline and requires more resources, the project manager must communicate this to the customer, present the options, and allow the customer to make an informed decision.

Common mistakes.

• A. Absorbing additional costs internally without customer consultation may violate contractual agreements or negatively impact the performing organization's profitability without the customer's informed consent.
• B. While internal team discussion is good, the ultimate decision regarding scope, schedule, and cost changes for a customer project rests with the customer, not solely the internal team.
• C. Unilaterally adjusting the timeline based on past customer behavior is unprofessional and does not involve the customer in the current decision, which is a critical communication failure.

Concept tested. Stakeholder communication on project issues

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