PMP Question #1298: Real Exam Question with Answer & Explanation

Question

The sponsor approaches the project manager with new features they want added to the project. The project is 95% complete, but the sponsor insists that continued support for the project relies on the addition of the new features. What should the project manager do?

Options

• AImplement the new features after assessing the impact.
• BReject the new features since it amounts to gold plating.
• CAssess the impact of the features and refer it to the change control board (CCB).
• DAdd the new features to avoid losing the sponsor's support for the project.

Explanation

When a sponsor requests new features late in a project, the project manager must assess their impact and then formally process the request through the change control board (CCB).

Common mistakes.

• A. Implementing new features directly, even after assessment, bypasses the formal change control process, which is necessary for approvals and to maintain project governance and baselines.
• B. Rejecting the features outright without formal assessment and CCB review is dismissive, potentially alienating the sponsor and failing to follow proper change management procedures.
• D. Simply adding the features to avoid losing support is a breach of change control, risking uncontrolled scope creep, budget overruns, and schedule delays without proper impact analysis or formal approval.

Concept tested. Integrated change control and managing stakeholder requests

Reference. https://learn.microsoft.com/en-us/dynamics365/project-operations/project-management/manage-project-changes

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