PMP · Question #1244
A project manager is assigned to a time-bound internal project on quality improvement. During project execution, the project manager observes that a specific team member is being isolated by other…
The correct answer is B. Get feedback from other team members to understand what led to this situation. C. Obtain feedback from the isolated team member to understand the situation. E. Arrange and conduct team-building sessions to improve team effectiveness. When a team member is isolated, the project manager should gather feedback from both the isolated individual and other team members, then arrange team-building sessions to improve team effectiveness and foster inclusion.
Question
A project manager is assigned to a time-bound internal project on quality improvement. During project execution, the project manager observes that a specific team member is being isolated by other team members. Which three actions should the project manager take? (Choose three.)
Options
- AIdentify the isolated team member as a risk and document the situation in the risk register.
- BGet feedback from other team members to understand what led to this situation.
- CObtain feedback from the isolated team member to understand the situation.
- DAllow team members to resolve personal issues without involving the project manager.
- EArrange and conduct team-building sessions to improve team effectiveness.
How the community answered
(35 responses)- A11% (4)
- B71% (25)
- D17% (6)
Why each option
When a team member is isolated, the project manager should gather feedback from both the isolated individual and other team members, then arrange team-building sessions to improve team effectiveness and foster inclusion.
While team issues can impact the project, simply documenting an isolated team member as a 'risk' in the risk register is an insufficient primary action; the project manager must actively address the human element and interpersonal dynamics.
Understanding the perspective of other team members is crucial for uncovering the underlying dynamics and reasons behind the isolation, which can provide valuable insights for devising an effective intervention.
Directly obtaining feedback from the isolated team member is essential to understand their experience, feelings, and potential causes from their viewpoint, ensuring the issue is addressed empathetically and effectively.
Allowing team members to resolve significant personal issues without intervention is a passive approach that neglects the project manager's responsibility to foster a healthy, productive team environment and address issues impacting morale.
Team-building sessions are a proactive and constructive way to improve communication, foster collaboration, and enhance mutual understanding among team members, which can help integrate the isolated individual and improve overall team cohesion and effectiveness.
Concept tested: Team conflict resolution and development
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok
Topics
Community Discussion
6
Viktor S.Nov 22, 2025B, C, and E are the right picks here. You talk to both sides to get the full picture before jumping to conclusions, which is why B and C are correct. E addresses the root cause directly since team-building sessions are the textbook fix for cohesion problems on internal projects. D is a trap because ignoring team dysfunction violates the PMs responsibility to manage team dynamics, and A is overkill for what is a people problem, not a project risk.
Mateus R.Nov 17, 2025Think of it like a farmer noticing one goat getting butted out of the feed trough, you don't just log it in a ledger as a risk and walk away, you talk to the goat and you talk to the herd, then you mend the fence with some team building. A is a tempting trap because documenting sounds official, but it skips the human step, so the real answers are B, C, and E.
Viktor S.Nov 18, 2025The goat analogy is solid but I would frame B and C as the fence-mending and E as the actual conversation, because if you skip understanding why the exclusion happened you just end up documenting the same risk again next quarter.
Imani T.Nov 19, 2025Had this exact question last month, picked B C E after nearly choosing A.
Olusegun A.Nov 27, 2025A is a no-brainer because an isolated team member on a time-bound quality project is a direct threat to schedule and deliverables, so that risk register entry is your accountability trail. Pair it with B and C to get both sides of the story before you escalate or intervene.
Imani T.Nov 29, 2025Respectfully, Olusegun, the answer is B, C, and E because those three give you the documented risk context and the stakeholder input needed to decide on intervention. A sounds practical but the risk register alone doesnt drive the next action without the assessment and communication pieces that B, C, and E cover.