PMP Question #1244: Real Exam Question with Answer & Explanation

Question

A project manager is assigned to a time-bound internal project on quality improvement. During project execution, the project manager observes that a specific team member is being isolated by other team members. Which three actions should the project manager take? (Choose three.)

Options

• AIdentify the isolated team member as a risk and document the situation in the risk register.
• BGet feedback from other team members to understand what led to this situation.
• CObtain feedback from the isolated team member to understand the situation.
• DAllow team members to resolve personal issues without involving the project manager.
• EArrange and conduct team-building sessions to improve team effectiveness.

Explanation

When a team member is isolated, the project manager should gather feedback from both the isolated individual and other team members, then arrange team-building sessions to improve team effectiveness and foster inclusion.

Common mistakes.

• A. While team issues can impact the project, simply documenting an isolated team member as a 'risk' in the risk register is an insufficient primary action; the project manager must actively address the human element and interpersonal dynamics.
• D. Allowing team members to resolve significant personal issues without intervention is a passive approach that neglects the project manager's responsibility to foster a healthy, productive team environment and address issues impacting morale.

Concept tested. Team conflict resolution and development

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

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