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PMP · Question #1236

A project manager is leading a project at a contracting company, and the project team just completed an iteration. The product passed inspection, but an additional feature was added to the product…

The correct answer is A. Follow the proper change control process and evaluate the change for further impact. To prevent unauthorized features from being added to a product in an agile environment and causing customer concern, the project manager must enforce a proper change control process to evaluate all changes.

Submitted by weili_xi· Apr 18, 2026Process

Question

A project manager is leading a project at a contracting company, and the project team just completed an iteration. The product passed inspection, but an additional feature was added to the product. The customer notices the additional feature and thinks it will introduce new risks to the product. What should the project manager do to avoid this situation in the future?

Options

  • AFollow the proper change control process and evaluate the change for further impact.
  • BPerform frequent reviews with the customer to ensure that the product is working as expected.
  • CManage the scope baseline to influence the factors that drive change.
  • DWork with the customer to ensure the feature adds value.

How the community answered

(43 responses)
  • A
    72% (31)
  • B
    16% (7)
  • C
    5% (2)
  • D
    7% (3)

Why each option

To prevent unauthorized features from being added to a product in an agile environment and causing customer concern, the project manager must enforce a proper change control process to evaluate all changes.

AFollow the proper change control process and evaluate the change for further impact.Correct

Following the proper change control process is essential to prevent unauthorized additions and ensure that any proposed new features are formally reviewed, approved, and evaluated for potential impacts and risks before implementation. This ensures all changes align with customer expectations and project objectives, avoiding unexpected issues.

BPerform frequent reviews with the customer to ensure that the product is working as expected.
CManage the scope baseline to influence the factors that drive change.
DWork with the customer to ensure the feature adds value.

Working with the customer to ensure the feature adds value is a reactive measure after an unauthorized feature has already been introduced and caused concern, rather than a proactive measure to avoid the situation in the future.

Concept tested: Change control in agile projects, scope management

Source: https://www.pmi.org/pmbok-guide-standards/agile/agile-practice-guide

Topics

#scope management#change control#risk assessment#preventative action

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