PMP Question #1178: Real Exam Question with Answer & Explanation

Question

A team is entering into a forming stage after kickoff, with project objectives identified and team members assigned with roles and responsibilities. However, during the team meetings, a team member does not agree on project documents and makes comments that could affect the performance of other team members. What should the project manager do?

Options

• ACollaborate with the team to arrive at team ground rules and publish the rules to the team.
• BRequest team members document their decisions independently and share with each other.
• CEscalate the team member's disruptive behavior to their functional manager.
• DObserve to ensure this typical forming stage behavior does not escalate beyond what is

Explanation

In the forming stage, when a team member displays disruptive behavior, the project manager should proactively establish team ground rules collaboratively to foster a positive and productive team environment.

Common mistakes.

• B. Requesting independent documentation does not address the underlying issue of disruptive comments and lack of agreement within team meetings, potentially isolating team members further.
• C. Escalating to a functional manager should be a last resort after attempting to resolve team issues internally, as it can damage team morale and trust.
• D. While some behavior is typical in the forming stage, disruptive comments that affect other team members' performance require active intervention, not just observation, to prevent escalation and maintain team cohesion.

Concept tested. Team development stages and ground rules

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/project-resource-management

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