PMP Question #1179: Real Exam Question with Answer & Explanation

Question

A major issue about conflicting priorities has been highlighted by the project team with regard to a few stakeholder requirements. What should the project manager do?

Options

• AEscalate to the project management office (PMO) and request a solution for the requirements.
• BAllow the project team to decide what is the most appropriate requirement to follow.
• CNegotiate a common agreement with the involved stakeholders regarding the requirements.
• DPrioritize other items for the team and deal with the conflicting requirements later.

Explanation

When faced with conflicting stakeholder requirements, the project manager should directly engage the involved stakeholders to negotiate a common agreement and resolve the priorities.

Common mistakes.

• A. Escalating to the PMO without first attempting to resolve the conflict directly with stakeholders is premature and bypasses the project manager's primary responsibility for stakeholder management.
• B. Allowing the project team to unilaterally decide on conflicting stakeholder requirements can lead to solutions that do not meet strategic needs or satisfy key stakeholders.
• D. Postponing the resolution of conflicting requirements can lead to rework, delays, and increased costs later in the project lifecycle, making it an unsustainable approach.

Concept tested. Stakeholder conflict resolution and negotiation

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok/project-stakeholder-management

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