PMP · Question #1026
A hybrid project is experiencing several issues with both the agile delivery of the product as well as the predictive development of a marketing strategy. What should the project manager do to…
The correct answer is D. Refer to the communications management plan. To effectively gather feedback from stakeholders located in various time zones, the project manager should consult the communications management plan.
Question
A hybrid project is experiencing several issues with both the agile delivery of the product as well as the predictive development of a marketing strategy. What should the project manager do to receive feedback from stakeholders located in different time zones?
Options
- ASend an email to all stakeholders.
- BRefer to the stakeholder engagement plan.
- CSet up a conference call for all stakeholders.
- DRefer to the communications management plan.
How the community answered
(55 responses)- A9% (5)
- B4% (2)
- C5% (3)
- D82% (45)
Why each option
To effectively gather feedback from stakeholders located in various time zones, the project manager should consult the communications management plan.
Sending an email might be a communication method, but it does not represent the primary strategic action for determining the best overall feedback mechanism for diverse stakeholders.
The stakeholder engagement plan focuses on maintaining stakeholder involvement and satisfaction, but the specifics of 'how' to communicate, especially across time zones, are detailed in the communications management plan.
Setting up a single conference call for all stakeholders across many time zones is often impractical and ineffective, as it would require some participants to join at very inconvenient hours.
The communications management plan outlines the strategies and methods for communicating with all stakeholders, including those in different time zones, specifying preferred communication channels, frequency, and formats for various types of information, such as feedback. This ensures an organized and effective approach to information exchange.
Concept tested: Stakeholder communication planning for distributed teams
Topics
Community Discussion
5D is correct because the communications management plan is your blueprint for exactly how information gets distributed to stakeholders, including the format and timing for handling global time zones. Remember the mnemonic "Communications Controls Channels" to link this back to PMBOK Domain 1, where a stakeholder engagement plan tells you who needs to be engaged but the communications plan tells you how.
D is your quick win here because anytime the question asks about communication methods for stakeholders, the communications management plan is where you find the answers. B is the trap because the stakeholder engagement plan deals with engagement levels and strategies, not the logistics of how information gets distributed. A and C are specific tools you might choose after consulting the plan, not the first step. Saw this exact scenario on my exam last spring and almost clicked B because the word stakeholder baited me. Caught myself with about 40 seconds on the clock, remembered the engagement plan is about managing relationships, not scheduling comms
Solid breakdown but worth noting the engagement plan and comms plan feed each other, so if a question mentions a stakeholder whose engagement level just changed, the answer might actually be B since you'd update the engagement strategy first and then adjust comms accordingly.
D is correct because the communications management plan is where you defined how to handle exactly this situation, including time zone logistics and feedback methods. Curious though, does anyone know if PMP considers the stakeholder engagement plan a valid secondary reference here, or is it strictly the comms plan on the exam?
D is correct because the communications management plan defines how feedback flows across stakeholders in different time zones, whereas the stakeholder engagement plan governs relationship strategy. Anyone else find it odd how often the exam blends hybrid delivery issues with comms plan questions?