PMI-ACP · Question #672
PMI-ACP Question #672: Real Exam Question with Answer & Explanation
The correct answer is C: Facilitate a conversation about the user story between the development team and the product. The agile practitioner (often functioning as a scrum master or coach) is a servant-leader and facilitator — not a decision-maker or judge. When conflict arises between the team and the product owner, the right action is to facilitate a constructive conversation that allows both
Question
A development team and product owner disagree on a user story in the product backlog. What should the agile practitioner do?
Options
- AHave the development team follow the product owner's direction
- BOpenly challenge the product owner in an effort to poke holes in their approach
- CFacilitate a conversation about the user story between the development team and the product
- DServe as a nonpartisan evaluator of each option, and provide direction to the development team
Explanation
The agile practitioner (often functioning as a scrum master or coach) is a servant-leader and facilitator — not a decision-maker or judge. When conflict arises between the team and the product owner, the right action is to facilitate a constructive conversation that allows both sides to share their perspectives and reach a shared understanding or agreement. Option A (follow the PO's direction blindly) undermines the team's autonomy and may miss valid technical concerns. Option B (challenge the PO publicly) is confrontational and damages trust. Option D (serve as a nonpartisan evaluator and provide direction) oversteps the practitioner's role — they should facilitate, not direct.
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