Bugs reported by the customer that have slipped by all software quality processes are represented in this metric.

The correct answer is B. Escaped defects. Escaped defects (also called 'escaped bugs' or 'customer-reported defects') are defects that were not caught by any internal quality assurance processes - such as unit testing, integration testing, or QA review - and were instead discovered by the customer in production. This…

Submitted by ravi_2018· Apr 18, 2026Problem Detection and Resolution

Question

Options

ATechnical debt
BEscaped defects
CRisk burndown
DCode quality

How the community answered

(35 responses)

A
3% (1)
B
89% (31)
C
6% (2)
D
3% (1)

Explanation

Escaped defects (also called 'escaped bugs' or 'customer-reported defects') are defects that were not caught by any internal quality assurance processes - such as unit testing, integration testing, or QA review - and were instead discovered by the customer in production. This metric is a key quality indicator: a high escaped defect rate signals weaknesses in the team's internal testing and quality processes.

Topics

#Escaped defects#Quality metrics#Defect management#Problem identification

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