PMI-ACP · Question #364
PMI-ACP Question #364: Real Exam Question with Answer & Explanation
The correct answer is B: Escaped defects. Escaped defects (also called 'escaped bugs' or 'customer-reported defects') are defects that were not caught by any internal quality assurance processes — such as unit testing, integration testing, or QA review — and were instead discovered by the customer in production. This
Question
Bugs reported by the customer that have slipped by all software quality processes are represented in this metric.
Options
- ATechnical debt
- BEscaped defects
- CRisk burndown
- DCode quality
Explanation
Escaped defects (also called 'escaped bugs' or 'customer-reported defects') are defects that were not caught by any internal quality assurance processes — such as unit testing, integration testing, or QA review — and were instead discovered by the customer in production. This metric is a key quality indicator: a high escaped defect rate signals weaknesses in the team's internal testing and quality processes.
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