below the acceptable level. In a Lean environment, how should this problem be addressed?

Question

Options

• AThe team should implement more rigorous testing at the end of each development cycle.
• BManagement should direct the team on specific actions that they should take to improve
• CManagement should guide the team as it seeks to improve itself and reduce errors in the
• DThe Project Champion should review the acceptable quality threshold to ensure that it is

• A
  6% (2)
• B
  3% (1)
• C
  83% (30)
• D
  8% (3)

Explanation

Lean and Agile principles emphasize self-organizing, continuously improving teams guided - not directed - by management. Option B (management directs specific actions) is a command-and-control approach that contradicts Lean's respect for people and team autonomy. Option C correctly reflects the Lean leadership style: management acts as a coach and servant leader, providing guidance and creating conditions for the team to identify root causes, run experiments, and improve quality on their own. Imposing more rigorous end-stage testing (A) is a reactive, non-Lean approach; and lowering quality thresholds (D) avoids the problem entirely rather than solving it.

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