PLAT-ADMN-201 Question #141: Real Exam Question with Answer & Explanation

Question

Service reps in a call center do not have assigned desks. They sit at any available desk and use the computer on that desk to access Salesforce. A Platform Administrator has been asked to streamline the login process so the reps do not have to authenticate each time they log in at a different computer. Which function should the administrator use to implement this request?

Options

• ACustom Profile
• BTrusted IP Ranges
• CMulti-factor Authentication
• DPermission Set

Explanation

Trusted IP Ranges solve this problem by telling Salesforce to skip the identity verification challenge (the emailed code or extra prompt) when a user logs in from a recognized network address. Since all desks in the call center share the same office network, adding that IP range as trusted means reps can switch computers freely without being challenged each time. Custom Profile (A) and Permission Set (D) control what users can do inside Salesforce - object access, field visibility, app permissions - but have no effect on the login challenge itself. Multi-Factor Authentication (C) is the opposite of what's needed: it adds a required second verification step rather than reducing friction. Memory tip: think of Trusted IP Ranges as a "known location" whitelist - Salesforce trusts the building, so it doesn't interrogate every person walking in from that address.

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