PL-900 · Question #58
A company runs a call center to handle customer support inquires. The company tracks metrics including the number of incoming calls, call resolution rates, and escalations. The company wants to…
The correct answer is D. Power BI. To display call center metrics like incoming calls, resolution rates, and escalations on a shared screen for all staff, Power BI is the recommended Power Platform feature.
Question
Options
- AAI Builder
- BPower Automate
- CPower Apps
- DPower BI
How the community answered
(48 responses)- A2% (1)
- B2% (1)
- C6% (3)
- D90% (43)
Why each option
To display call center metrics like incoming calls, resolution rates, and escalations on a shared screen for all staff, Power BI is the recommended Power Platform feature.
AI Builder allows users to add AI capabilities to their apps and flows without writing code, which is not primarily for displaying metrics on a screen.
Power Automate is used for automating workflows and processes, not for creating visual dashboards to display metrics.
Power Apps is for building custom business applications, which is not the most suitable tool for simply displaying metrics on a shared screen.
Power BI is a business intelligence tool designed for visualizing and analyzing data from various sources, making it ideal for creating interactive dashboards and reports to display real-time or near real-time operational metrics on a shared screen.
Concept tested: Power BI for data visualization and dashboards
Source: https://learn.microsoft.com/en-us/power-bi/fundamentals/power-bi-overview
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