You create a Power Virtual Agents chatbot for a company. The management wants to learn about the effectiveness of the chatbot. You need to identity the percentage of customers who stop responding to…

The correct answer is D. Session outcomes over time. The Session outcomes over time chart shows you the daily resolution rate, escalation rate, and abandon rate over the specified time period. The daily rate of abandoned sessions. An abandoned session is an engaged session that is neither resolved nor escalated after one hour…

Submitted by anjalisingh· Apr 18, 2026Describe the business value of Microsoft Power Platform

Question

You create a Power Virtual Agents chatbot for a company. The management wants to learn about the effectiveness of the chatbot. You need to identity the percentage of customers who stop responding to prompts from the chatbot. Which report should you view?

Options

ACustomer satisfaction
BEngagement over time
CEscalation rate drivers
DSession outcomes over time

How the community answered

(40 responses)

A
5% (2)
B
3% (1)
D
93% (37)

Explanation

The Session outcomes over time chart shows you the daily resolution rate, escalation rate, and abandon rate over the specified time period. The daily rate of abandoned sessions. An abandoned session is an engaged session that is neither resolved nor escalated after one hour from the beginning of the session. https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary- teams#engagement-over-time-chart

Topics

#Power Virtual Agents#Chatbot analytics#Session outcomes#User engagement

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