PL-900 Question #143: Real Exam Question with Answer & Explanation

The correct answer is C: Power Virtual Agents chatbots. Power Virtual Agents lets you create powerful AI-powered chatbots for a range of requests - from providing simple answers to common questions to resolving issues requiring complex conversations. Engage with customers and employees in multiple languages across websites, mobile app

Submitted by cyberguy42· Apr 18, 2026Describe the business value of Microsoft Power Platform

Question

A company has an online store to sell toys. The volume of order tracking requests has increased. You need to allow customers to use an interactive interface on the website to request order tracking Information. Which technology should you use?

Options

ACustomer Service Insights
BPower BI
CPower Virtual Agents chatbots
DPower Automate flows

Explanation

Power Virtual Agents lets you create powerful AI-powered chatbots for a range of requests - from providing simple answers to common questions to resolving issues requiring complex conversations. Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot https://learn.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents

Topics

#Power Virtual Agents#Chatbots#Customer self-service#Order tracking

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