PL-600 · Question #213
PL-600 Question #213: Real Exam Question with Answer & Explanation
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Question
A large retail chain plans to add a chatbot to its website for customer support operations. The company has the following requirements for the chatbot integration: - The chatbot must integrate with the existing knowledge base. - Agents must participate in the chat when there is a customer escalation. - The chatbot must adhere to all relevant regulatory and compliance requirements. - The chatbot must generate accurate and relevant responses to common customer queries. - The solution must scale to handle high volumes of customer interactions. You need to identify the non-functional chatbot requirements. Which two requirements are non-functional? Each correct answer presents a complete solution. (Choose two.) NOTE: Each correct selection is worth one point.
Options
- AThis is a classic non-functional requirement as it deals with the performance and capacity of
- BRequire agent participation in the chat when there is a customer escalation.
- CGenerate accurate and relevant responses to common customer queries.
- DIntegrate with the existing knowledge base.
- EThis requirement is about ensuring that the chatbot complies with legal and regulatory
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