A large retail chain plans to add a chatbot to its website for customer support operations. The company has the following requirements for the chatbot integration: - The chatbot must integrate with…

Question

Options

• AThis is a classic non-functional requirement as it deals with the performance and capacity of
• BRequire agent participation in the chat when there is a customer escalation.
• CGenerate accurate and relevant responses to common customer queries.
• DIntegrate with the existing knowledge base.
• EThis requirement is about ensuring that the chatbot complies with legal and regulatory

• A
  74% (34)
• B
  7% (3)
• C
  15% (7)
• D
  4% (2)

Explanation

Non-functional requirements describe HOW a system must perform - quality attributes like scalability, performance, security, and compliance - rather than WHAT the system must do. (A) maps to the requirement 'the solution must scale to handle high volumes of customer interactions,' which is a scalability/performance attribute - a classic non-functional requirement. (E) maps to 'the chatbot must adhere to all relevant regulatory and compliance requirements,' which is a compliance quality attribute - also non-functional. The remaining options are functional requirements: integrating with the knowledge base (D), enabling agent escalation (B), and generating accurate responses (C) all describe specific behaviors the chatbot must perform.

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