PL-600 · Question #212
A company processes a large volume of customer service requests daily. The company manages customer service requests through a combination of email, a CRM system, and manual processes. The company…
The correct answer is A. Power Automate. AI Builder can be used to analyze customer service requests and prioritize cases based on specific keywords, which is the AI component of the solution. AI Builder is effective for creating models that can understand and classify text (e.g., categorizing and prioritizing cases…
Question
Options
- APower Automate
- BExchange server-side sync
- CLogic app
- DDataflows
How the community answered
(25 responses)- A80% (20)
- B4% (1)
- C4% (1)
- D12% (3)
Explanation
AI Builder can be used to analyze customer service requests and prioritize cases based on specific keywords, which is the AI component of the solution. AI Builder is effective for creating models that can understand and classify text (e.g., categorizing and prioritizing cases based on keywords or sentiment). Power Automate is the ideal complement because it automates workflows. After AI Builder processes and classifies the customer service requests (such as prioritizing cases), Power Automate can be used to automatically trigger actions, such as: Routing the cases to the right team or department. Sending automatic responses or acknowledgments to customers. Updating CRM records and logging customer interactions.
Topics
Community Discussion
No community discussion yet for this question.