PL-100 Question #333: Real Exam Question with Answer & Explanation

Question

A company creates multiple cases in Microsoft Dataverse each day with a status of New. For all cases with a status of New, the system must send an email to the customer and then change the status to In Process. You need to create a Microsoft Power Automate cloud flow to automatically send the email. What should you do?

Options

• ATrigger the flow on a schedule and then configure the flow to use the Filter array data operation to
• BTrigger the flow when the case is created and then configure the flow to send the email.
• CTrigger the flow when the case is updated and then configure the flow to send the email.
• DTrigger the flow on a schedule and then configure the flow to use Dataverse List rows action to

Explanation

To automatically process all cases in Dataverse with a "New" status, a Power Automate scheduled cloud flow should be configured to use the Dataverse List rows action.

Common mistakes.

• A. While a scheduled flow is appropriate, the "Filter array" data operation is used to filter an existing array of data within Power Automate, not to query data directly from Dataverse; the "List rows" action is needed first to retrieve the data.
• B. Triggering the flow only on case creation would miss existing cases that were created prior to the flow's activation or other cases that achieve "New" status via updates.
• C. Triggering the flow only when a case is updated would miss cases that were initially created with a "New" status and never subsequently updated, meaning they would not be processed.

Concept tested. Power Automate scheduled flow with Dataverse List rows

Reference. https://learn.microsoft.com/en-us/power-automate/connection-connectors/connections-create-dataverse

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