PL-100 · Question #210
A clothing retailer is creating a Power Virtual Agents chatbot in Microsoft Teams. The chatbot will use Microsoft Dataverse for Teams to provide sales metrics by store. A user wants to be able to…
The correct answer is C. Topics. In Power Virtual Agents, Topics define conversation flows and contain trigger phrases - the words or sentences that activate the topic. To handle synonyms like 'jeans', 'slacks', and 'trousers' all mapping to a pants sales topic, you add all of these terms as trigger phrases…
Question
Options
- ASkills
- BTables
- CTopics
- DSupported languages
- EEntities
How the community answered
(25 responses)- A4% (1)
- C96% (24)
Explanation
In Power Virtual Agents, Topics define conversation flows and contain trigger phrases - the words or sentences that activate the topic. To handle synonyms like 'jeans', 'slacks', and 'trousers' all mapping to a pants sales topic, you add all of these terms as trigger phrases within a single Topic. When a user types any of those words, PVA matches the utterance to the correct topic and returns the appropriate sales data. Entities are used to extract specific variable values mid-conversation (like a product name or store), Skills extend the bot with external Bot Framework capabilities, and Supported Languages controls multilingual UI - none of these address the synonym-to-topic mapping requirement.
Topics
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