PK0-004 · Question #992
A tester explains the current set of test scenarios is having issues that require development team support. The development team has been non-responsive to tester concerns in the past. The project…
The correct answer is B. Collaborating. Collaborating (also called problem-solving) involves bringing the conflicting parties together to openly discuss the issues and work toward a mutually beneficial solution. By scheduling an extra session with affected team members to jointly address the testing problems, the PM…
Question
A tester explains the current set of test scenarios is having issues that require development team support. The development team has been non-responsive to tester concerns in the past. The project manager consults with the affected team members in an extra session to resolve pending items that could close the testing issues. Which of the following conflict resolution techniques is the project manager using?
Options
- ACompromising
- BCollaborating
- CForcing
- DConfronting
How the community answered
(64 responses)- A17% (11)
- B72% (46)
- C8% (5)
- D3% (2)
Explanation
Collaborating (also called problem-solving) involves bringing the conflicting parties together to openly discuss the issues and work toward a mutually beneficial solution. By scheduling an extra session with affected team members to jointly address the testing problems, the PM is facilitating cooperative problem resolution - the hallmark of collaboration. Compromising (A) would involve both sides giving something up. Forcing (C) imposes a solution on one party. Confronting (D) in some frameworks is synonymous with collaborating, but in the context of this question, 'Collaborating' more precisely describes the inclusive, session-based approach taken.
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