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PK0-004 · Question #905

A key stakeholder is disappointed the final project deliverables do not include a number of enhancements identified after the project started to improve the user experience. Which of the following…

The correct answer is C. The project manager failed to document a change request. Enhancements identified after a project starts require a formal change request to be evaluated and approved before inclusion. Without a documented change request, those enhancements are outside the approved scope.

Project management concepts

Question

A key stakeholder is disappointed the final project deliverables do not include a number of enhancements identified after the project started to improve the user experience. Which of the following BEST describes why the functionalities were not included?

Options

  • AThe business case did not identify changes to the user experience.
  • BThe requirements were not documented properly.
  • CThe project manager failed to document a change request.
  • DThe user community was not included on the RACI.

How the community answered

(27 responses)
  • A
    4% (1)
  • B
    4% (1)
  • C
    81% (22)
  • D
    11% (3)

Why each option

Enhancements identified after a project starts require a formal change request to be evaluated and approved before inclusion. Without a documented change request, those enhancements are outside the approved scope.

AThe business case did not identify changes to the user experience.

The business case establishes initial justification, but post-initiation enhancements do not require being in the original business case - they require a change request.

BThe requirements were not documented properly.

The issue is not improper documentation of requirements but the absence of a formal mechanism to incorporate new requirements discovered after project start.

CThe project manager failed to document a change request.Correct

Any scope additions identified after project initiation must go through the formal change control process, which begins with the project manager documenting a change request. Without a submitted and approved change request, enhancements cannot be incorporated into the project deliverables, regardless of stakeholder desire.

DThe user community was not included on the RACI.

Excluding the user community from the RACI would affect communication and accountability, but does not directly explain why specific functionality was omitted.

Concept tested: Change control process and change request management

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

Topics

#change management#change request#scope control#stakeholder management

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