CompTIA
PK0-004 · Question #36
PK0-004 Question #36: Real Exam Question with Answer & Explanation
The correct answer is B: Forcing. Forcing is a conflict resolution technique where one party exercises authority to impose a decision without seeking input or compromise from the opposing side.
Question
Two team members have concluded that documentation is not required due to the size of the current project. The project manager has encouraged them to align strictly within the process. Which of the following conflict resolution techniques has the project manager utilized?
Options
- ASmoothing
- BForcing
- CCompromising
- DAvoiding
Explanation
Forcing is a conflict resolution technique where one party exercises authority to impose a decision without seeking input or compromise from the opposing side.
Common mistakes.
- A. Smoothing, also called accommodating, downplays areas of disagreement and emphasizes common ground to reduce tension, rather than enforcing a firm position or standard.
- C. Compromising requires both parties to concede something to reach a mutually acceptable middle ground, which did not occur here since the project manager allowed no deviation from the required process.
- D. Avoiding involves withdrawing from or postponing the conflict rather than addressing it, which is the opposite of what the project manager did by actively enforcing process compliance.
Concept tested. Conflict resolution techniques - forcing vs alternatives
Reference. https://www.pmi.org/learning/library/conflict-management-project-managers-7465
Community Discussion
No community discussion yet for this question.