Two team members have concluded that documentation is not required due to the size of the current project. The project manager has encouraged them to align strictly within the process. Which of the…

Smoothing, also called accommodating, downplays areas of disagreement and emphasizes common ground to reduce tension, rather than enforcing a firm position or standard.

Forcing, also referred to as directing or competing, is the conflict resolution technique where one party uses positional authority to mandate a specific outcome, overriding the other party's position without accommodation or negotiation. In this scenario, the project manager used their authority to require strict adherence to the established documentation process, imposing the organizational standard regardless of the team members' objections about project size.

Compromising requires both parties to concede something to reach a mutually acceptable middle ground, which did not occur here since the project manager allowed no deviation from the required process.

Avoiding involves withdrawing from or postponing the conflict rather than addressing it, which is the opposite of what the project manager did by actively enforcing process compliance.