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PK0-004 · Question #198

A PM receives notification that an issue will impact a deliverable on the critical path. The issue is logged with a unique ID and assigned to a team member; however, the team member has not…

The correct answer is B. Review the issue with the assigned team member to determine a due date. When an issue affecting the critical path is unresolved, the PM should collaborate with the assigned team member to establish a mutually agreed-upon due date before escalating.

Project management concepts

Question

A PM receives notification that an issue will impact a deliverable on the critical path. The issue is logged with a unique ID and assigned to a team member; however, the team member has not addressed it after a week. Which of the following would be the BEST approach to resolving the issue?

Options

  • AAssign a different team member to resolve the issue before the next status meeting.
  • BReview the issue with the assigned team member to determine a due date.
  • CSet a due date to resolve the issue and inform the assigned team member.
  • DReport the team member to a functional manager for disciplinary action.

How the community answered

(33 responses)
  • A
    3% (1)
  • B
    79% (26)
  • C
    12% (4)
  • D
    6% (2)

Why each option

When an issue affecting the critical path is unresolved, the PM should collaborate with the assigned team member to establish a mutually agreed-upon due date before escalating.

AAssign a different team member to resolve the issue before the next status meeting.

Reassigning the issue without first consulting the original team member skips the communication step and may worsen morale and ownership without understanding why the issue was unaddressed.

BReview the issue with the assigned team member to determine a due date.Correct

Reviewing the issue with the assigned team member respects the existing ownership while proactively addressing the delay by creating a committed, agreed-upon resolution date. This collaborative approach surfaces any blockers the team member may be facing and establishes accountability without bypassing or prematurely reassigning responsibility, which is especially important for critical path items.

CSet a due date to resolve the issue and inform the assigned team member.

Unilaterally setting a due date without the team member's input fails to surface potential blockers and lacks the buy-in needed for reliable commitment.

DReport the team member to a functional manager for disciplinary action.

Escalating to a functional manager for disciplinary action is premature after only one week and should only follow failed collaborative resolution attempts.

Concept tested: Issue management and team member accountability

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

Topics

#issue management#critical path#team communication#escalation

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