CompTIA
PK0-004 · Question #129
PK0-004 Question #129: Real Exam Question with Answer & Explanation
The correct answer is A: Confronting. Confronting (problem solving) is the best conflict resolution technique because it directly addresses the root cause of the disturbance rather than avoiding or masking it.
Question
A project team is centralized in a cubicle environment. Periodically, one member disturbs other team members by listening to loud music. Which of the following techniques would be BEST for the team to remedy the situation?
Options
- AConfronting
- BNegotiating
- CSmoothing
- DForcing
Explanation
Confronting (problem solving) is the best conflict resolution technique because it directly addresses the root cause of the disturbance rather than avoiding or masking it.
Common mistakes.
- B. Negotiating implies both parties give up something; the team should not have to accept any level of disruptive behavior as a compromise when the issue can be fully resolved.
- C. Smoothing downplays the conflict and focuses on areas of agreement without resolving the actual disruptive behavior, providing only a temporary or surface-level fix.
- D. Forcing imposes a solution using authority or power, which is heavy-handed for a situation that can and should be resolved through direct communication.
Concept tested. Conflict resolution techniques - confronting vs. smoothing vs. forcing
Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok
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