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PK0-003 · Question #462

A key team member is performing poorly on a project. The project manager has verified that the team member knows the project expectations. The project manager has met repeatedly with this team member

The correct answer is D. Request the resource managers assistance.. This question asks for the appropriate next step a project manager should take when a key team member is underperforming despite repeated direct intervention.

Project management concepts

Question

A key team member is performing poorly on a project. The project manager has verified that the team member knows the project expectations. The project manager has met repeatedly with this team member to outline expectations. Which of the following is the NEXT step the project manager should take to keep the project on schedule?

Options

  • AIgnore the team members behavior.
  • BTerminate the team member.
  • CMove the team member to another project.
  • DRequest the resource managers assistance.

How the community answered

(30 responses)
  • A
    3% (1)
  • B
    13% (4)
  • C
    7% (2)
  • D
    77% (23)

Why each option

This question asks for the appropriate next step a project manager should take when a key team member is underperforming despite repeated direct intervention.

AIgnore the team members behavior.

Ignoring poor performance is detrimental to project success and team morale, and it allows the problem to persist or worsen.

BTerminate the team member.

Terminating a team member is an extreme measure and typically not the project manager's sole decision; it usually involves HR and the resource manager after all other performance improvement attempts have failed.

CMove the team member to another project.

Moving the team member to another project without addressing the underlying performance issue simply shifts the problem to another project and does not resolve the current project's staffing needs.

DRequest the resource managers assistance.Correct

When a project manager's direct coaching and expectation setting have not resolved a team member's performance issues, the next professional step is to involve the resource manager. The resource manager has authority over personnel, can offer additional training or mentorship, or initiate formal performance improvement plans, which are beyond the project manager's direct scope.

Concept tested: Project team performance management and escalation

Topics

#Team performance management#Conflict resolution#Resource management#Escalation

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