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PK0-003 · Question #406

Which of the following conflict resolution techniques is used to get people to face their conflicts directly and work through the issues?

The correct answer is A. Confronting. Confronting is a direct conflict resolution technique aimed at facing issues openly and collaboratively finding solutions.

Project management concepts

Question

Which of the following conflict resolution techniques is used to get people to face their conflicts directly and work through the issues?

Options

  • AConfronting
  • BForcing
  • CCompromising
  • DSmoothing

How the community answered

(28 responses)
  • A
    93% (26)
  • B
    4% (1)
  • D
    4% (1)

Why each option

Confronting is a direct conflict resolution technique aimed at facing issues openly and collaboratively finding solutions.

AConfrontingCorrect

Confronting, also known as problem-solving, is a conflict resolution technique where the involved parties directly address the underlying issues, discuss their differences, and work together to find a mutually acceptable solution. This method focuses on integrating perspectives to achieve the best outcome for the project.

BForcing

Forcing involves one party asserting their own position to the exclusion of others' views, often resulting in a win-lose outcome without truly resolving the conflict collaboratively.

CCompromising

Compromising involves each party giving up something to reach a solution, which often leads to a 'lose-lose' scenario where no one's concerns are fully met, rather than fully addressing the issues.

DSmoothing

Smoothing involves downplaying differences and emphasizing areas of agreement to temporarily reduce tension, but it does not address or resolve the root cause of the conflict.

Concept tested: Project conflict resolution techniques

Topics

#Conflict resolution#Confronting#Problem-solving

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