PK0-003 · Question #305
A conflict has developed among two project team members. The project manager reiterates the areas of agreement and avoids the areas of disagreement. Which of the following BEST describes this conflict
The correct answer is A. Smoothing. The project manager's technique of emphasizing agreements and downplaying disagreements to reduce conflict is known as smoothing.
Question
A conflict has developed among two project team members. The project manager reiterates the areas of agreement and avoids the areas of disagreement. Which of the following BEST describes this conflict resolution technique?
Options
- ASmoothing
- BCompromising
- CAvoiding
- DNegotiating
How the community answered
(34 responses)- A91% (31)
- C6% (2)
- D3% (1)
Why each option
The project manager's technique of emphasizing agreements and downplaying disagreements to reduce conflict is known as smoothing.
Smoothing, also known as accommodating, is a conflict resolution technique where the project manager focuses on common ground and highlights areas of agreement to maintain harmony and alleviate tension. This approach prioritizes good relationships over fully addressing the core issue.
Compromising involves both parties making concessions to reach a mutually acceptable solution, which is not described by simply avoiding disagreements.
Avoiding means withdrawing from or postponing the conflict, rather than actively addressing it by highlighting agreements.
Negotiating is a broader process of discussion and bargaining to reach an agreement, not specifically limited to de-emphasizing disagreements.
Concept tested: Conflict resolution techniques - Smoothing
Topics
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