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PK0-003 · Question #133

A project manager has been assigned two team members who do not get along. On past projects they have proven very difficult to work with and are often at odds with one another. Which of the following

The correct answer is C. Confronting. To effectively resolve a persistent conflict between two team members, the best approach is confronting the issue to facilitate open discussion and find a lasting solution.

Project management concepts

Question

A project manager has been assigned two team members who do not get along. On past projects they have proven very difficult to work with and are often at odds with one another. Which of the following conflict resolution techniques would be BEST to address this?

Options

  • AForcing
  • BAvoiding
  • CConfronting
  • DCompromising

How the community answered

(35 responses)
  • A
    3% (1)
  • B
    9% (3)
  • C
    77% (27)
  • D
    11% (4)

Why each option

To effectively resolve a persistent conflict between two team members, the best approach is confronting the issue to facilitate open discussion and find a lasting solution.

AForcing

Forcing is a power-oriented approach that dictates a solution, which can create resentment and does not address the underlying causes of the conflict between team members.

BAvoiding

Avoiding the conflict will not resolve the issue between the team members and may allow the problems to escalate or continue to impact project performance.

CConfrontingCorrect

Confronting, also known as problem-solving, is the best technique as it involves bringing the conflicting parties together to discuss the issue openly, analyze its root causes, and work collaboratively to find a mutually acceptable and lasting resolution.

DCompromising

Compromising involves each party giving up something, leading to a lose-lose situation where neither party is fully satisfied, and the underlying animosity may persist.

Concept tested: Conflict resolution techniques in project management

Topics

#Conflict resolution#Team management#Confrontation

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