PK0-003 · Question #133
A project manager has been assigned two team members who do not get along. On past projects they have proven very difficult to work with and are often at odds with one another. Which of the following
The correct answer is C. Confronting. To effectively resolve a persistent conflict between two team members, the best approach is confronting the issue to facilitate open discussion and find a lasting solution.
Question
A project manager has been assigned two team members who do not get along. On past projects they have proven very difficult to work with and are often at odds with one another. Which of the following conflict resolution techniques would be BEST to address this?
Options
- AForcing
- BAvoiding
- CConfronting
- DCompromising
How the community answered
(35 responses)- A3% (1)
- B9% (3)
- C77% (27)
- D11% (4)
Why each option
To effectively resolve a persistent conflict between two team members, the best approach is confronting the issue to facilitate open discussion and find a lasting solution.
Forcing is a power-oriented approach that dictates a solution, which can create resentment and does not address the underlying causes of the conflict between team members.
Avoiding the conflict will not resolve the issue between the team members and may allow the problems to escalate or continue to impact project performance.
Confronting, also known as problem-solving, is the best technique as it involves bringing the conflicting parties together to discuss the issue openly, analyze its root causes, and work collaboratively to find a mutually acceptable and lasting resolution.
Compromising involves each party giving up something, leading to a lose-lose situation where neither party is fully satisfied, and the underlying animosity may persist.
Concept tested: Conflict resolution techniques in project management
Topics
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