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CompTIA

PK0-003 · Question #116

Which of the following conflict resolution techniques focuses on a positive relationship and deemphasizes the area of conflict?

The correct answer is B. Smoothing. Smoothing is a conflict resolution technique that aims to resolve disagreements by emphasizing common ground and deemphasizing the points of conflict to maintain harmony.

Project management concepts

Question

Which of the following conflict resolution techniques focuses on a positive relationship and deemphasizes the area of conflict?

Options

  • AAvoiding
  • BSmoothing
  • CCompromising
  • DForcing

How the community answered

(65 responses)
  • A
    2% (1)
  • B
    88% (57)
  • C
    3% (2)
  • D
    8% (5)

Why each option

Smoothing is a conflict resolution technique that aims to resolve disagreements by emphasizing common ground and deemphasizing the points of conflict to maintain harmony.

AAvoiding

Avoiding, or withdrawing, is a conflict resolution technique where one or both parties choose to step away from the conflict, postpone it, or ignore it, rather than addressing the issue directly.

BSmoothingCorrect

Smoothing, also known as accommodating, is a conflict resolution technique where one party focuses on the areas of agreement and positive aspects of the relationship, downplaying or yielding on the areas of conflict. The goal is to maintain harmony, preserve the relationship, and reduce the immediate tension associated with the disagreement.

CCompromising

Compromising involves both parties giving up something to reach a mutually acceptable solution, which means neither party fully achieves their initial objective.

DForcing

Forcing, also known as competing, involves one party asserting their power or position to impose a solution, leading to a win-lose outcome and potentially damaging the relationship.

Concept tested: Conflict resolution techniques - Smoothing

Topics

#conflict resolution#smoothing#team management

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