PHR · Question #107
An organization is considering services it can successfully provide to its customers. One of the services, however, is deemed to be difficult to offer with a high degree of certainty of success. The o
The correct answer is C. Avoidance. Risk avoidance involves eliminating exposure to a risk entirely by choosing not to engage in the activity that creates it. Deciding not to offer a service because of the risk of failure is a classic example of avoidance.
Question
An organization is considering services it can successfully provide to its customers. One of the services, however, is deemed to be difficult to offer with a high degree of certainty of success. The organization has decided not to offer the service because of the risk in offering the service, and failing. What risk response is used in this scenario?
Options
- ATransference
- BSharing
- CAvoidance
- DMitigation
How the community answered
(16 responses)- A6% (1)
- B13% (2)
- C75% (12)
- D6% (1)
Why each option
Risk avoidance involves eliminating exposure to a risk entirely by choosing not to engage in the activity that creates it. Deciding not to offer a service because of the risk of failure is a classic example of avoidance.
Transference shifts the financial impact of a risk to a third party (such as insurance or a contractor), but the organization here is simply choosing not to engage, not transferring consequences.
Sharing involves distributing both the risk and potential reward with a partner (such as a joint venture), which requires engaging with the activity, not eliminating it.
Risk avoidance is the strategy of eliminating a risk by removing the cause entirely - in this case, by not offering the service at all. The organization assessed the likelihood of failure and determined the risk was unacceptable, so it chose to avoid the activity altogether rather than manage or absorb the risk. This is distinct from other responses because no part of the risk is retained, shared, or transferred.
Mitigation reduces the probability or impact of a risk while still proceeding with the activity, whereas the organization here has decided not to proceed at all.
Concept tested: Risk avoidance as a risk response strategy
Source: https://www.pmi.org/learning/library/risk-response-strategies-explained-6311
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