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PHR · Question #97

Your organization is looking for methods to improve communication between the management and the employees within the company. Which one of the following methods is best described as a small but repre

The correct answer is A. Focus group. A focus group is a qualitative research method that uses a small, representative sample of employees guided by a neutral moderator to discuss a specific topic. It is widely used in HR to explore employee attitudes or gather in-depth qualitative feedback.

Business Management and Strategy

Question

Your organization is looking for methods to improve communication between the management and the employees within the company. Which one of the following methods is best described as a small but representative sampling of employees - led in a conversation by a neutral moderator about an identified topic?

Options

  • AFocus group
  • BWorkshop
  • CPilot group
  • DBrainstorming session

How the community answered

(23 responses)
  • A
    83% (19)
  • B
    9% (2)
  • C
    4% (1)
  • D
    4% (1)

Why each option

A focus group is a qualitative research method that uses a small, representative sample of employees guided by a neutral moderator to discuss a specific topic. It is widely used in HR to explore employee attitudes or gather in-depth qualitative feedback.

AFocus groupCorrect

A focus group is defined precisely as a small but representative sample of individuals led by a neutral moderator in a structured conversation about a specific topic. In HR, focus groups are used to surface employee perspectives, assess sentiment, or investigate workplace issues in a facilitated setting. The defining features - representative sampling, neutral moderation, and topic-focused discussion - match the question's description exactly.

BWorkshop

A workshop is a structured session designed for training, skill development, or collaborative problem-solving, and does not require a representative sample or a neutral moderator.

CPilot group

A pilot group is used to test a new program or process on a limited basis before full rollout, rather than engaging in moderated discussion about a topic.

DBrainstorming session

A brainstorming session is an open-ended, creative idea-generation activity that lacks the structured representative sampling and formal neutral moderation that define a focus group.

Concept tested: Focus group as HR qualitative research method

Source: https://www.opm.gov/policy-data-oversight/assessment-and-selection/other-assessment-methods/focus-groups/

Topics

#focus group#employee communication#HR methods#organizational communication

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