A software deployment program for a multinational organization requires the engagement of subcontractors. During the program planning phase, the contracts manager informs the program manager that the

Question

Options

• AReview the contracts, and create a program budget contingency.
• BDraft a change request for approval by the program steering committee.
• CAsk the program management office (PMO) to conduct a risk assessment.
• DReview the program charter, and update program objectives accordingly.

• A
  4% (1)
• B
  17% (4)
• C
  4% (1)
• D
  74% (17)

Explanation

When a subcontractor's incentive structure conflicts with program objectives, the program manager must first review the program charter to establish a clear, authoritative baseline of what the program is mandated to achieve and why. Only after grounding the analysis in the charter can the program manager accurately assess the nature and severity of the conflict and determine appropriate corrective actions. Acting without this baseline-such as immediately creating a budget contingency (A), drafting a change request (B), or requesting a risk assessment (C)-risks addressing symptoms rather than root cause, or making changes misaligned with the program's strategic intent.

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