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PGMP · Question #426

A project is assigned to a qualified project manager by the program manager. The client rejects the project manager due to a lack of proper qualifications to manage such a project. What should the pro

The correct answer is D. Apply the competence assessment techniques to resolve the issue. Applying competence assessment techniques is the most systematic and defensible approach to resolving a qualification dispute. These formal techniques objectively evaluate the project manager's skills, knowledge, and experience against the specific requirements of the role, produ

Program Resource Management

Question

A project is assigned to a qualified project manager by the program manager. The client rejects the project manager due to a lack of proper qualifications to manage such a project. What should the program manager do next?

Options

  • AReassess the project manager's credentials
  • BAssign a different project manager
  • CReview the skill requirements of the project
  • DApply the competence assessment techniques to resolve the issue

How the community answered

(37 responses)
  • A
    14% (5)
  • B
    5% (2)
  • C
    11% (4)
  • D
    70% (26)

Explanation

Applying competence assessment techniques is the most systematic and defensible approach to resolving a qualification dispute. These formal techniques objectively evaluate the project manager's skills, knowledge, and experience against the specific requirements of the role, producing documented evidence that either confirms a gap exists or demonstrates the client's concern is unfounded. This evidence then informs any subsequent action. Simply reassessing credentials (A) is a superficial review that lacks the rigor of a structured competence assessment. Assigning a different project manager (B) is a reactive decision made without objective analysis of the actual gap. Reviewing skill requirements (C) addresses the role definition, not the individual's competence against those requirements.

Topics

#Program Resource Management#Competency Assessment#Stakeholder Management#Issue Resolution

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