A program experiences issues during execution. The stakeholders are concerned and the program manager feels pressure to act on these issues. What tool should be used to trigger a planned response…

The correct answer is A. Key performance indicators. Key Performance Indicators (KPIs) are the correct tool because they are pre-defined, measurable thresholds specifically designed to trigger planned responses when performance falls below acceptable levels. When a KPI value drops below its established threshold, it automatically…

Program Performance Management

Question

A program experiences issues during execution. The stakeholders are concerned and the program manager feels pressure to act on these issues. What tool should be used to trigger a planned response when receiving lower than expected results?

Options

AKey performance indicators
BBenefits management plan
CCommunications management plan
DIshikawa diagram

How the community answered

(44 responses)

A
77% (34)
B
7% (3)
C
5% (2)
D
11% (5)

Explanation

Key Performance Indicators (KPIs) are the correct tool because they are pre-defined, measurable thresholds specifically designed to trigger planned responses when performance falls below acceptable levels. When a KPI value drops below its established threshold, it automatically signals that a corrective or preventive action plan should be executed-making it the mechanism that converts 'lower than expected results' into a structured response. The benefits management plan (B) guides benefits realization tracking but does not trigger operational responses. The communications management plan (C) defines how information is distributed but does not govern response triggers. The Ishikawa (fishbone) diagram (D) is a root-cause analysis tool used after a problem is identified, not a trigger mechanism.

Topics

#Key Performance Indicators (KPIs)#Program Performance Management#Performance Monitoring#Corrective Action Triggers

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