PGMP · Question #153
Which of the following can be an effective tool during quality control to help determine the how the problem occurred?
The correct answer is B. Flowcharting. Flowcharting is a quality control tool that maps a process step by step, enabling the team to identify where and how a problem was introduced.
Question
Which of the following can be an effective tool during quality control to help determine the how the problem occurred?
Options
- ARework
- BFlowcharting
- CTrend Analysis
- DPareto Diagram
How the community answered
(34 responses)- A9% (3)
- B85% (29)
- C3% (1)
- D3% (1)
Why each option
Flowcharting is a quality control tool that maps a process step by step, enabling the team to identify where and how a problem was introduced.
Rework is a corrective action applied after a defect is identified, not a diagnostic tool for determining how the problem occurred.
A flowchart visually depicts the sequence of steps in a process, allowing analysts to trace the path leading to a defect and pinpoint exactly where the breakdown occurred. This makes it especially effective for understanding the root cause and mechanism of a problem, not just its frequency or outcome.
Trend analysis examines performance data over time to forecast future results, not to diagnose the cause of a specific defect.
A Pareto diagram ranks defect types by frequency to prioritize which problems to address first, but does not explain the process path that caused the issue.
Concept tested: Flowcharting as quality control diagnostic tool
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok
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