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PGMP · Question #153

Which of the following can be an effective tool during quality control to help determine the how the problem occurred?

The correct answer is B. Flowcharting. Flowcharting is a quality control tool that maps a process step by step, enabling the team to identify where and how a problem was introduced.

Program Life Cycle Management

Question

Which of the following can be an effective tool during quality control to help determine the how the problem occurred?

Options

  • ARework
  • BFlowcharting
  • CTrend Analysis
  • DPareto Diagram

How the community answered

(34 responses)
  • A
    9% (3)
  • B
    85% (29)
  • C
    3% (1)
  • D
    3% (1)

Why each option

Flowcharting is a quality control tool that maps a process step by step, enabling the team to identify where and how a problem was introduced.

ARework

Rework is a corrective action applied after a defect is identified, not a diagnostic tool for determining how the problem occurred.

BFlowchartingCorrect

A flowchart visually depicts the sequence of steps in a process, allowing analysts to trace the path leading to a defect and pinpoint exactly where the breakdown occurred. This makes it especially effective for understanding the root cause and mechanism of a problem, not just its frequency or outcome.

CTrend Analysis

Trend analysis examines performance data over time to forecast future results, not to diagnose the cause of a specific defect.

DPareto Diagram

A Pareto diagram ranks defect types by frequency to prioritize which problems to address first, but does not explain the process path that caused the issue.

Concept tested: Flowcharting as quality control diagnostic tool

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

Topics

#Quality Control#Process Analysis#Quality Tools#Flowcharting

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